Will My Cigars Arrive Fresh?

fresh cigarsOPERATOR: Hello, Cigar Order Hotline. How may I help you?

CALLER: I recently ordered a couple of boxes of cigars from both Famous Smoke Shop and CigarAuctioneer, and I noticed that neither order shipped with any type of humidifying device. I’m new to the world of cigars, but of course I only want to smoke fresh cigars and I’ve heard that cigars can dry out in a couple of hours, let alone the week or so it takes to ship to me in California. So why shouldn’t I worry? Or should I?

OPERATOR: When you say “humidifying device,” are you referring to the humidipaks that some online cigar stores add to their packaging?


OPERATOR: First, let me say that Famous Smoke Shop does more to ensure your cigars are properly packed than any other retailer in the industry. Plus, more manufacturers have been including Boveda humidipaks in their factory boxes. Arturo Fuente was the first company to do this, so depending on what cigars are in your order, they may already have a humidipak.
Now, here’s really why you shouldn’t worry: Unless you leave them under a heat lamp, it takes more than a few hours for premium cigars to dry out. Actually, you’d be surprised how resilient cigars can be. I spoke to a customer recently who said he found a cigar in a tuxedo he’d worn to a wedding almost a year ago and the cigar was fine. Note that under normal conditions, cigars will stay fresh in their factory boxes for up to a month. But if I may ask you a question: Were the cigars fresh and supple when you opened the boxes?


OPERATOR: Then you really don’t have anything to worry about, now do you?

CALLER: I suppose not.

OPERATOR: I would also suggest after your cigars arrive that you move them into your humidor and let them rest for about 3 days to settle. Whether they were a little too dry or too damp when they arrived it will help. You may find they will smoke and taste better, too. Enjoy all those fresh cigars!

Famous Smoke Shop


The world's fastest, friendliest, and best place to buy cigars! Since 1939, Famous Smoke Shop has prided itself on offering the freshest, largest selection cigars at the most competitive prices, and customer service that can't be beat.


  1. Outsyd says:

    I still let new smokes sit in the humidor for around a week before I smoke them.

  2. Hey!!! Really informative blog…Thanks for providing information about cigar order hotline. Great work and please update me with more helpful information.

  3. Tom F. says:

    I live in Oklahoma and a bad snow storm shut down UPS, Fed-Ex and the U.S.P.S. for days, so needless to say I was concerned as well about my cigars sitting for a week in transit. I called and talked to a representative from Famous Smoke Shop and she assured me that my cigars would be fine when they arrived. So when my cigars came about 10 days after I ordered them (through no fault of FSS, I should add), they were in excellent condition. After a couple of days in the humidor they were as fresh as all my other orders have been, and that’s why FSS is the only place I’ll buy my cigars online.