Naturally, with a fine perishable item like a premium cigar, the faster it can be shipped from our climate-controlled humidor to yours, the better. This is why we have chosen UPS as our designated carrier. Delivery schedules are based on business days. In other words, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.
All web site orders placed before 2:00 PM ET (Mon-Fri only) will ship the same day, pending credit card approval. When shipping delays occur, however, we will post a message on our home page advising when your package(s) will be shipped. If you choose Deluxe 2 Day service to deliver your package(s), you can expect a delivery schedule like the one below for orders, placed before cutoff time (2:00 PM, ET.), for that day.
UPS will NOT deliver your package unless someone is available to sign for it.
You can override this, if necessary, by contacting our Customer Service Department and requesting a signature waiver form. We will send you a document which you MUST sign and return to us. Upon receipt of the signed waiver, we will notify UPS that you authorize them to leave your packages WITHOUT a signature. We will keep this waiver on file, for future reference.You can download load the signature waiver form here.
PLEASE NOTE: Even with this signed waiver, UPS reserves the right to refuse dropping off (without a signature) any packages suspected of containing tobacco products, if being delivered to a residence.
We will only ship canisters of butane to one of the 48 contiguous US states. If an order contains butane, the ENTIRE order must be shipped via the following shipping method and the total amount of butane must be less than the limit below.
be LESS THAN
|UPS Ground||1000 ml|
NOTE: When calculating delivery times, holidays and weekends should NOT be included.
Our standard shipper is UPS. The standard delivery service is "UPS Ground". Origin Zip Code is 18040.
GUARANTEED delivery services include:
- UPS Ground
- UPS 2nd Day Air - delivery on the second business day
- UPS Next Day Air (AM or PM) - delivery on the next business day
Non-guaranteed delivery services include:
- US Postal Service (USPS)
IMPORTANT NOTICE: Please allow 5 - 8 business days for US Postal Service delivery.
If you live in Alaska or Hawaii you are defaulted to the "Deluxe 2 Day Service". However, UPS Next Day Air service is available.
The rural areas (as determined by UPS), of both states, will incur an additional $10 shipping charge and may even delay shipping time. Depending upon the zip code, you enter on your order form, the rate will be adjusted, accordingly.
If your only shipping option is a PO Box, or if you are in the military, or located in a US Territory, you may choose either Economy or Priority Mail as your shipping service.
To place an international order, please contact our Customer Service Department at (US country code here)-610-559-7000 (Ext. 112) or email us at firstname.lastname@example.org and one of our representatives will be happy to assist you.
Please review the following information regarding international orders:
- International orders shipping to Canada will be delivered via UPS. All other international orders will ship via the US Postal Service.
- International orders MUST be prepaid and the only accepted forms of payment is credit card or money order.
- Shipping costs are based on value and weight
- All duties are the responsibility of the customer
NO WEEKEND DELIVERY! (for any service other than Economy or Priority Mail)
All shipping rates are based on a flat-fee, with the exception of UPS services to Hawaii & Alaska2.
To arrange a Next Day Saturday delivery, please call 1-800-564-2486 to place your order with a sales representative.
(incl. Puerto Rico)
Famous Smoke Shop requires a "shipping" address, which is not necessarily the same as the "billing" address. Upon registration, the shipping address is automatically defaulted to the billing address. You may add a separate shipping address thereafter. When a billing address is updated, its corresponding shipping address will be automatically updated as well. All other shipping addresses and preferences will remain unchanged.
IMPORTANT: In order to protect ourselves and our customers from fraud, ALL FIRST ORDERS must be shipped to the billing address corresponding with the payment method used. NO EXCEPTIONS WILL BE MADE TO THIS POLICY.