Cigar Lifestyle

A Tale of Two Companies

…Soon I found them trying to charge my card for $150 dollars. I called and spoke with their rep and found out the were trying to send my club membership regular shipment. Unfortunately I had already changed this monthly shipment to the Cigar Tour. I was then informed that the cigar tour couldn’t be used for my regular shipment, even though just the day before I was told the exact opposite.  After two weeks fighting this I finally canceled everything with Thompson and just wanted them to go away.

I found another online special, this one from Famous Cigars, it was perfect for a birthday gift for my father. I couldn’t resist ordering. Half dreading what was about to happen, I made the order.  Then, nothing, I got a verification of purchase, then a verification of shipment.  No harassment, no demands that I join any club, nothing.  A perfect order.

After this I started to become brave. I won a $20 gift certificate form Thompson and decided to try online ordering, hoping that it wouldn’t result in another disaster. I did things just like I did with Famous, placed a simple order. First red flag popped up immediately. It took me three tries to get the website to take the $20 from my certificate off my total. It accepted my certificate as soon as I put it in, but didn’t deduct it, so I was forced to put in the certificate twice more before it finally deducted it from my total. Order placed, card  charged, story done. Except, it wasn’t.  Every weekday since the order I have been getting calls from Thompson. Three to five times a day. It doesn’t stop. I’m almost ready to change my number.

So there you have it. My experiences with two very different companies. I don’t know if this makes a difference to my readers, but I know how I’ll be doing my ordering from now on.

Agent 86 out waiting by his mailbox for the Thompson order. Apparently shipments from hell take longer.

 

Reposted by persmission of the author at thecigarspy.com.

Gary Korb

Gary Korb

Executive Editor

Gary Korb has been writing and editing content for CigarAdvisor.com since its debut in 2008. An avid cigar smoker for over 30 years, during the past 12 years he has worked on the marketing side of the premium cigar business as a Sr. Copywriter, blogger, and cigar reviewer. A graduate of the Newhouse School of Public Communications at Syracuse University, prior to his career in the cigar business, Gary worked in the music and video industry as a marketer and a publicist.

Show all Gary Korb's Articles
nowsmoking ramon allones by AJ Fernandez cigar review Cigar Advisor Cover

#nowsmoking: Ramon Allones by AJ Fernandez Toro

This cigar has charted the “Top 25 Cigars of 2018” lists of Cigar Journal, Cigar Aficionado, and Cigar Advisor. Find out why, and what else you need to know about it, in our quick Ramon Allones cigar review – click & read now…

Read More

Boxes Full of Blues: The Best Cigar Boxes to Make Cigar Box Guitars

We Advisors love our cigars, and our Blues. Watch and listen as we sit with Shane Speal, King of the Cigar Box Guitar: he shows us his picks for the best cigar boxes to make cigar box guitars, and we tell him interesting facts about the cigars that came in those boxes before they started making that sweet, sweet music.
Read More
top new cigars may 18 2018 CACover

CA Report: Top New Cigars – May 18 2018

You’ve already endured the sweaty days of mowing, power washing and weeding; so kick back, take a break and let us bring you the top new cigars this week: a soon-to-be-classic from Henry Clay, a rare Romeo, a C&A boutique gem, and a festive limited edition from our friends at CAO. Add these picks to your humidor now!
Read More
top barber pole cigars CACover

2017 CA Report: Top 10 Barber Pole Cigars You Need to Try

It's our guide to the best barber pole cigars in the humi: see what goes into making cigars with multiple wrappers, and why 2 leaves can be better than 1!
Read More