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Age Verification FAQ

Age Verification FAQ

Why does Famous Smoke Shop verify my age?

Famous Smoke Shop products are intended only for adult consumers, and are committed to ensuring trust in every sale; therefore, we do not sell our products to anyone under the age of 21. To substantiate your identity and confirm that you're aged 21 or older, we utilize a non-affiliated, third party company called Veratad Technologies, LLC.

How does Veratad Technologies' Age Verification process work?

Veratad's age verification service is called AgeMatch. AgeMatch compares billions of public records from multiple trusted data sources; and based on personal information you've submitted, uses these references to verify and validate your age. By accessing these public records, Veratad can validate the information you've provided - and when necessary, present you with a series of multiple choice personal questions based on what are called "out of wallet" historical facts to ensure your identity. These are non-credit related pieces of information about you that would typically not be found in your wallet if it was lost or stolen; instead, they're obtained almost instantly by scanning billions of public records from trusted data sources containing information relevant to you.

Is the information I provide to Famous Smoke Shop & Veratad secure?

Yes. The AgeMatch service is designed specifically to validate and protect your identity, while processing your online transaction with the highest level of consumer privacy. Veratad ensures safe delivery of the information you provide online in three ways: first, AgeMatch uses secure, 256-bit encryption to protect your data; second, Veratad does not store your sensitive personal information. Lastly, Veratad does not share or sell any data with other third parties. These steps are taken to ensure your sensitive personal information is safe from being accessed by unauthorized parties.

Why does Famous ask for the last 4 digits of my SSN #?

Famous Smoke Shop and Veratad use the last 4 digits of your Social Security number (SSN) to assist in the verification process. This information is not stored, and is used only for these verification purposes.

What happens if I cannot be verified by the AgeMatch process?

If Veratad can't verify your age and/or identity, it's likely because there's a limited amount of publicly available information in the age verification databases. We expect that this would only affect a very small number of Famous Smoke Shop customers, and apologize in advance for any delays this may cause you. If you're one of these customers, we'll simply try to call and email you to verify your age. This process generally requires producing a copy of your driver's license, or another form of government-issued ID, to verify your date of birth.

I live outside of the U.S. Can I still be age-verified?

Famous Smoke Shop's use of Veratad AgeMatch age verification is based exclusively on U.S. records; unless you are living in the United States, or are using a U.S. military address (for those living outside of the country), Famous and Veratad are unable to verify your age. Residents and individuals living in all other countries will instead be require to complete the manual review and verification process described above.

How do I contact you regarding my verification?

You can easily reach us via phone at 1-800-278-9732, or email us at [email protected].

Famous Smoke is a secure retailer of the finest cigars online at the web's best prices. Please note that Famous Smoke Shop does not sell tobacco products to anyone under the age of 21 (or the minimum age in your local jurisdiction, whichever is higher). Note also that it is unlawful to even attempt to purchase cigars below the minimum age. If you are not of legal age, please do not enter our site. For more information on how we verify age click here.
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