1.1. The Famous Smoke Shop Program ("Program") is offered at the sole discretion of Famous Smoke Shop ("Famous Smoke Shop", "we," "our" or "us"). The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations, or other groups may not participate in the Program. Individuals who are residents of the United States (including its territories and possessions) and at least over the age of 21 years or older and who provide and maintain a valid email address are eligible to become members.
2.1. Eligible individuals may only enroll in the Program by visiting www.famous-smoke.com (collectively, the "Site") and following the Program prompts to register for the Program.
2.2. You are required to provide your first name, last name, email address and to create a password to enroll. You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, but this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.
2.3. Only one Program account may be associated with a single email address. In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. For your purchase to qualify for the Program, you must be enrolled in the Program and be signed into your online account at the time of purchase on the Site. Visit our Loyalty Page to learn more about earning points.
3.2. Famous Smoke Shop Loyalty Program members receive 1 point for every $1 spent on eligible purchases on famous-smoke.com*. Eligible purchases include regular-priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping, and delivery charges, and/or other excluded charges specified by us from time to time. All points earned from purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption.
4.1. As a member, you earn points that determine your point's benefits. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular benefit. Product rewards and samples are shipped with product purchases on the Site only. Points may never be exchanged for cash. You must be logged in to your Program account to use your benefits. Your eligible offers and rewards (with offer codes if applicable) are listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have not opted out of receiving Program emails.
4.1.1. Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on famous-smoke.com. These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on famous-smoke.com.
4.1.2. How to Redeem Points: Points earned by a participant may be used to claim rewards on the Website. All rewards are in the form of the value of designated discounts on future purchases. The rewards available at any given time can be viewed by logging into the rewards Section of the Program on the Website. Rewards are subject to change or removal at any time in Famous's sole discretion. Points have no cash value and cannot be redeemed or exchanged for anything other than rewards as set forth in these Terms and Conditions. Upon redeeming a reward, the participant's oldest available points will be subtracted first. Points will expire after six (6) months . All reward claims are final. There are no returns or refunds of points used to claim a reward. In addition to these Terms and Conditions, each reward is subject to terms and conditions as stated on the specific reward.
4.2. Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem your accumulated rewards and/or benefits. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service.
4.3. Neither accounts nor Program rewards, benefits and/or points may be shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or points. Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program.
4.4. Rewards, benefits and/or points earned through the Program have no cash value, are non- transferable, and you have no property rights in or to rewards or other Program benefits. Points credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.
4.5. Rewards cannot be exchanged or returned for points, another product or a monetary refund.
4.6. The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
4.7. To be eligible for points, purchase must be made on qualifying Famous Smoke Shop products. Qualifying products include regular priced merchandise and exclude eGift Cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time-to- time.
4.8. We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity.
4.9. We reserve the right to change Program benefits, how you reach each Program tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given point level, the number or types of rewards or benefits you may receive or earn at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof.
4.10. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact Famous Smoke Shop Customer Service or by calling 1.800.605.4451. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
4.11. Rewards can only be redeemed on the Site, unless otherwise noted by Famous Smoke Shop.
5.1. The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Program Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
5.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program Terms, membership inactivity (i.e. no points earned or redeemed) for more than 6 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.