Registration is required prior to making your first purchase. Click "Register" in the top center to create your account and get started.
Our warehouse is physically located in Easton, Pennsylvania. Our sales and hours of operation are based on Eastern Time zones. If you are ordering from any other time zones and would like to take advantage of date sensitive specials, prices or offers, you must complete your transaction prior to midnight, Eastern Time in order to get the desired price or offer. An order is officially "complete" after you have received a email confirmation of the order. Shipping cutoff times are also time sensitive to Eastern Time zones.
This is where all the items you chose for purchase are held, until you Check Out. There is no obligation! You may add or subtract items, as you wish. If you leave items in your cart, and do not place an order, they will be automatically removed after 1 week. Clicking on the "View Cart" button, from any page, will show you what is currently in your cart.
You may remove unwanted items, from your shopping cart, in one of two ways:
The "QTY" (quantity) box is where you enter the number of items you want to purchase. If you would like to order 2 of an item, then enter "2," and so on. If the item is listed as "Backorderable," then instead of the "Add to Cart" button you will see a "Backorder" button, meaning this item is OK to backorder. If the box is marked with an "NA," it means the item is not available for sale at the time of your search. By default, items marked with "NA" will not be available for backorder.
Gift certificates and most major credit cards are accepted (Visa, MasterCard, American Express, Discover, Optima).
For YOUR security, you MUST enter the CVV/CCV code when using a NEW credit card. The CVV (Card Validation/Verification Value) or CCV (Credit Card Validation/Verification) is a 3 or 4 digit code embossed or imprinted on the signature panel on the reverse side of Visa, MasterCard and Discover cards and on the front of American Express cards. This code is used as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. If you're having trouble locating the code, please refer to the images below for assistance.
It's the thoughtful gift that you don't have to think about! Available in denominations of $10, $20, $25, $50, $75, $100, $200, $500, and $750, Famous Smoke Shop gift certificates are the most convenient way to thank or congratulate a cigar smoker you know or love. Plus, Famous Smoke Shop gift certificates can be easily redeemed online, by phone, or by visiting our fully-stocked retail store.
You must send your gift certificate via e-mail. You may send it to the recipient by providing his/her e-mail address and name. Alternatively, you may send it to yourself and forward it later or print it out. This personalized email will be sent within one business day and will include the gift certificate number and claim code (for redemption), your name ("FROM"), your recipient's name ("TO"), the amount of the gift certificate purchased, and your gift message.
Key codes are used to make sure your order contains exactly what we have advertised in the publication you are responding to (i.e.: E-mail announcement, catalog, flyer, etc.) If you are ordering from a catalog, you will find the respective key code on the back cover. Sales emails will also contain specific instructions on which key codes to use to get the prices and/or offers advertised. In other words, if we've somehow piqued your interest in buying from us because of some sale that sounds too good to be true, there will undoubtedly be a key code associated with that sale.
When ordering on our site, the payment screen may ask you to enter the key code.* To ensure that your transaction is completed properly, please be sure to enter the correct code.
*If you've accessed our site by way of a link from our weekly sales message or banner from another web site, a key code will not be requested.
About Sales Tax:
Items sold by Famous Smoke Shop and Cigar Monster that are shipped to locations in the United States (including territories) may be subject to state and local sales taxes. States with a General Excise Tax will show up at checkout as a sales tax.
How Sales Tax is Calculated
The amount of tax charged on your order depends on many factors including the following:
1.The type of item or service purchased
2. The shipment or delivery address of your order
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. We provide an "Estimated Tax" cost, displayed at Check Out, when confirming an order; the amount(s) displayed as estimated tax may then be updated later when your order is finalized and completed.
The tax rate applied to your order will be the combined state and local rates of the address to where your order is delivered. For example: if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if your order is shipped to another state (e.g., a 3rd party recipient's address). Additionally, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address.
Note: No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
Items sold by Famous Smoke Shop (and/or other online properties owned by Famous Smoke Shop-PA) that are shipped to destinations in the following states and US territories may be subject to tax:
Alabama, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Vermont, Washington, Washington DC, West Virginia, Wisconsin, Wyoming
"I do not consider a sale complete until the customer is satisfied."
- Arthur Zaretsky
Famous Smoke Shop has been faithfully serving customers since 1939. I care about your satisfaction. I stand behind every product we sell. I take pride in selecting and testing many of the cigars that we sell. I only deal with quality cigar manufacturers. Cigars are my only business. You can buy from me with confidence. You may make a return for any reason. Your return will be handled with courtesy and professionalism and the refund or replacement will be processed quickly. This is my guarantee to you, our customer. We guarantee our cigars and other products up to 30 days from the shipping date. After that time period, returns will NOT be accepted.
All "dollar off" and "percentage off" coupons will be prorated based upon the dollar value of the products returned. If Return Guidelines are exceeded, the credit will prorated based upon the number of cigars consumed. "Free offers", included with some box orders, must also be returned with the box/boxes to receive proper credit.
Original shipping will be refunded only when one of the following is true:
If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain an RMA# (Return Merchandise Authorization) from Famous Smoke Shop. You may do so in one of two ways:
Notice: No returns will be accepted without prior authorization.
Once you have obtained a RMA#, please follow these simple guidelines to return your cigars:
When you register with Famous Smoke Shop, we require a billing address. The billing address is defined as the address at which you receive the billing statement for your credit card of choice. The billing address should not be confused with the ship-to address, which may be the same as your billing address. If you decide to change your credit card information, always make sure that the billing address for the new card corresponds to the address where you receive statements for that card. You can also change or edit your billing address by clicking on the "Shipping Address" link in the left-hand margin.
To view or edit your shipping address, simply click on the "Shipping Address" link in the account menu. If your ship-to address is the same as your billing address, it will be indicated as such. You can easily add a new address by clicking the "Enter New Address" button. IMPORTANT NOTE: When you register with Famous, the program AUTOMATICALLY creates a "default" shipping address with the same name & address as the "bill-to" address you created. Whenever you change your billing address on our web site, the shipping address with the same values as the billing address will AUTOMATICALLY change, as well.