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Your feedback is important to us, and we'd like to hear from you. If you have comments or suggestions that can help us improve your experience while visiting our website, you can share your thoughts using the form below, or contact us at 800-564-2486 during normal business hours or send an email to: customerservice@famous-smoke.com.

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There are several ways to reach us by email, depending on your needs. Please read the following descriptions carefully, as they correspond to specific questions. By directing your questions to the proper address, you'll receive a faster and more specific reply.
Email Addresses

For questions regarding general information about Famous Smoke Shop, our products and services.

Customerservice@famous-smoke.com For questions specifically regarding the status of orders, billing, shipping and your account information.

InternationalOrders@famous-smoke.com For information and questions specifically regarding an international shipment.

Returns@famous-smoke.com For questions specifically regarding an item(s) you want to return.

Suggestions@famous-smoke.com For suggestions or ideas regarding our services, catalog or on-line store.

Cigars@famous-smoke.com For questions specifically regarding cigars and accessories we sell or the availability of other cigars and accessories not found in our catalog or on-line store.

AskGary@famous-smoke.com For questions specifically about the care and feeding of your cigars.

CigarsForTroops@famous-smoke.com For more information on donating Cigars for Troops, or requesting a donation.

Webmaster@famous-smoke.com For reporting problems you have encountered using this web site either technical or content-related.

We will respond to all emails as quickly as possible. Please allow several days for some replies as they may require some research in order to provide you with a specific answer.

The Famous Smoke Shop Store

If you live in or plan to be traveling through the verdant Lehigh Valley of Pennsylvania, please visit our retail store in Easton, PA just a couple of miles north of Lafayette College. We're fully stocked and ready to serve.

Famous Smoke Shop 90 Mort Drive Easton, PA 18040 610-559-8800

Store hours Monday - Wednesday: 9:00am to 6:00pm Thursday - Saturday: 9:00am to 9:00pm Sunday: 11:00am to 7:00pm

Sales Monday - Saturday: 8:00am to 9:00pm Sunday - 8:00am to 5:00pm

Customer Service Monday - Friday: 8:00am to 7:00pm Saturday - 8:00am to 12:00pm